Política de Privacidad

RECARGA INTERNACIONAL LLC, Inc. Contigo en tu País Privacy Policy

Effective as of January 1st, 2021
1. General
RECARGA INTERNACIONAL is committed to protecting the privacy of your personal information. Through our Contigo en tu País brand we provide consumers with various products and services that let you stay connected to the ones you love.
This Contigo en tu País Privacy Policy (the “Policy”) sets forth our policies and procedures regarding the collection, use and sharing of your personal information. We also explain the steps we take to protect your information and how you can limit the collection, use and sharing of your information

This Policy applies to the following unless otherwise noted:
  1. users of our Contigo en tu País products and services, including Contigo en tu País Pinless, Contigo en tu País International Top-Up and E-gift cards (collectively, the “Contigo Products”) whether purchased through our websites, our apps or at an authorized retailer;
  2. users and visitors of our Contigo en tu País websites, including www.contigoentupais.com, www.contigoenguatemala.com, and www.contigoenhonduras.com (collectively, the “Contigo Websites”);
  3. members of any Contigo en tu País loyalty or rewards program; and
  4. users of our Contigo en tu País calling application (the “Contigo Apps”).
When we use the term “Services” it refers to the Contigo Products, the Contigo Websites and the Contigo Apps collectively. When we refer to RECARGA INTERNACIONAL or “us,” or “we,” we’re talking about RECARGA INTERNACIONAL LLC, Inc.

You should also read the terms of service for each Service that you use, which can be found at the applicable Contigo Websites or in the Contigo Apps.

We may update this Policy from time to time and you should review it periodically for changes. Any updated Policy will be posted at the Contigo Websites and the Contigo Apps.

2. Information We Collect
RECARGA INTERNACIONAL receives and collects both personal and non-identifying information from you when we operate and provide you with the Services, when you install, access or use the Services and when you communicate with us. Personal information means information either on its own or in conjunction with other data that enables a specific person to be identified, but does not include “de-identified,” “anonymous,” or “aggregate” information, which is not otherwise associated with a specific person. Non-identifying information means information that by itself cannot be used to identify a specific person (e.g., ZIP Code).

A. Information You Provide
Depending on the particular Service, you may provide the following personal information:
  1. name
  2. address
  3. email address
  4. mobile or other phone number
  5. payment information, including credit or debit card details
  6. other personal information necessary to verify you and/or your phone number
  7. other personal information you provide to us for customer support purposes, surveys, sweepstakes or product feedback

B. Information We Collect
Depending on the particular Service, we may automatically collect the following information:
  1. Contigo en tu País security code, password and login credentials
  2. Service related diagnostic and performance information, including how you use our Services and performance logs
  3. information about your device, including model, browser, operating system, platform type, application software, mobile network, device identifiers and numbers, and Internet connection speed
  4. IP address
  5. Contigo Websites visited and websites you come from and go to next
  6. Contigo Apps feature usage and stored content
  7. certain data on your device, including your contacts, the phone numbers in your mobile address book, favorite lists and other installed apps
  8. device identification number
  9. transactional information when you purchase a Contigo Product

C. Information Provided by Third Parties When you install, access or use the Services we may obtain the following information from third party sources:
  1. unique marketing and/or device IDs, contact and other marketing lead information from third parties, including from app stores
  2. users of our Services may provide us with your email address or phone number through the purchase/use of a Service, our refer-a-friend programs, their mobile address book or social networking platforms
  3. other information from third parties that helps us operate, provide, understand, customize, support and market our Services

3. How We Use Information We use all the information we collect and receive to help us operate, provide, improve, understand, customize, support, and market our Services. In addition, we use your information for general, operational and administrative purposes, including maintaining your account, authenticating you and contacting you. As used in this Policy, the terms “use,” “using” and “processing” information include using cookies or other similar technologies on a computer/phone/device, subjecting the information to statistical or other analysis and using or handling information in any way, including but not limited to, scanning, collecting, storing, evaluating, aggregating, modifying, deleting, using, combining, disclosing and sharing information among our affiliates both in and outside the United States and to select service providers and vendors.

A. Our Services
We analyze how our customers use our Services and use that information to evaluate and improve our Services, to research, develop, and test new services and features, and to conduct troubleshooting activities. For example:
  1. we communicate with you about our Services and features and let you know about our terms and policies and other important updates;
  2. we may target particular advertisements or other content to you based information we have collected or you provided;
  3. we may digitally scan content stored in the Contigo Apps, including without limitation, your user information and message content, and use this information to provide you with targeted information and advertising;
  4. we use your information to respond to you when you contact us. Our communications with you, including phone conversations, chats and emails, may be monitored and recorded by us for quality assurance or for legal, regulatory or training purposes; and
  5. we verify accounts and activity, and promote safety and security, such as by investigating suspicious activity or violations of our terms, to ensure our Services are being used legally.

B. Web Technologies The Contigo Websites and Contigo Apps may use certain web technologies such as “cookies” or “web beacons.” We use cookies, small text files stored locally on your computer or device to serve as markers, to operate, provide, improve and customize our Services and your experiences. For example, we use cookies to understand which of our FAQs are most popular and to show you relevant content related to our Services. Additionally, we may use cookies to remember your choices, such as your language preferences. Web beacons are used to tell us how and when pages in our sites are visited, by how many people, their point of origin and operating system and to monitor performance with our Services. These technologies do not collect personal information. We do not honor any web browser “do not track” signals or other mechanisms that provide you the ability to exercise choice regarding the collection of information about your online activities over time and across third party websites or online services. We use and share this data and information to deliver customized content and advertising, to ensure that you see the correct product information, to manage the frequency with which you see an advertisement, to tailor advertisements to better match your interests, and to understand the effectiveness of our advertising. The content may be delivered on the Contigo Websites, on non-RECARGA INTERNACIONAL websites, on the Contigo Apps, by our representatives, and via email, SMS, push notifications or other RECARGA INTERNACIONAL services. In addition, if you respond to or interact with a particular advertisement, you may later receive a targeted advertisement as a result of an ad server or ad network concluding that you fit within a particular audience we are trying to reach.

C. Web Analysis
We use certain Google Analytics Advertising Features, including Remarketing and Demographics and Interest Reporting. Google Analytics is a web analysis service provided by Google that allows us to collect data about the traffic on the Contigo Websites through Google cookies and other identifiers, which enables us, among other things, to create user segments based on demographic or interest data and to deliver relevant advertising. Google utilizes the data collected to track and examine the use of our websites and to prepare reports on the activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. You may be able to opt out of the Google Analytics Advertising Features through your browser ads settings or by visiting Google's Ads Settings page.

D. Contigo Apps
We engage certain service providers and vendors who use mobile software development kits to passively collect information from users of the Contigo Apps. We use this data primarily to help us deliver personalized notifications and to identify you in a unique manner across other devices or browsers for the purposes of customizing advertisements or content.

4. How We Share Information
We only share information on special circumstances.

A. Special Circumstances
We may share information in certain special circumstances. For example:
  1. to comply with valid legal process including subpoenas, court orders and search warrants, and as otherwise permitted or required by law;
  2. to assist law enforcement in cases involving danger of death or serious physical injury to any person or in other emergencies;
  3. to protect our rights or property, or the safety of our customers or employees;
  4. to protect against fraudulent, malicious, abusive, unauthorized or unlawful use of our Services and to protect our network, Services, devices and users from such use;
  5. to advance or defend against complaints or legal claims in court, administrative proceedings and elsewhere;
  6. to prospective purchasers of all or part of our business or assets;
  7. to outside auditors, lawyers and regulators; and
  8. with your consent.

B. When You Share Information You share your information as you use and communicate through our Services. Your phone number, profile name and photo, and online status may be available to anyone who uses our Services, although you can configure your Services settings to manage certain information available to other users. Users with whom you communicate may store or share your information (including your phone number or messages) with others on and off our Services.

5. Your Rights and How to Limit Sharing Of Information
You have choices about how we use and share your information and there are additional protections that may apply with regard to certain information we collect.

A. Customer Proprietary Network Information (CPNI)
CPNI is information made available to us solely by virtue of our relationship with you that relates to the type, quantity, destination, technical configuration, location, and amount of use of the telecommunications and interconnected VoIP services you purchase from us, as well as related billing information. You have a right, and we have a duty, under federal law to protect the confidentiality of your CPNI. We use and share your CPNI within the RECARGA INTERNACIONAL Family of Companies and with/to their agents, contractors and partners for marketing purposes, including to offer you services that are different from the services you currently purchase from us. If you don’t want your CPNI used for the marketing purposes described above, please notify us online at support@contigoentupais.com. Unless you notify us, we may use your CPNI as described above and your choice will remain valid until you notify us that you wish to change your selection. Your decision about use of your CPNI will not affect the provision of any Services you currently have with us. Note: this CPNI notice may not apply to residents of certain states, including Arizona.

B. Telemarketing
Federal “Do Not Call” laws allow you to place your phone numbers on the National Do Not Call Registry to prevent telemarketing calls to those numbers. To add your numbers to this list, please call 1-888-382-1222, or visit www.donotcall.gov. Most telemarketing laws allow companies to contact their own customers without consulting the Federal or State Do Not Call lists. If you would like to be removed from RECARGA INTERNACIONAL’s telemarketing list, please contact us at support@contigoentupais.com. Please allow 30 days for your telephone number to be removed from any sales programs that are currently underway. Please note that we may still call you regarding your Services and account even if you remove your number from our telemarketing list.

C. Email, Text Messages and Push Notifications
Marketing emails you receive from us will include an unsubscribe feature usually found at the bottom of the email that you may use to opt out of receiving future marketing emails. Marketing text and SMS messages from us also contain an opt-out feature that you can use to prevent future marketing text and SMS messages from us. You may refuse to consent to receive calls and texts from RECARGA INTERNACIONAL and its affiliates that require your consent, including autodialed, pre-recorded or artificial voice telemarketing calls. You may also withdraw your previously given consent to receive such calls and texts. You can opt out of receiving push notifications from us via the Contigo Apps by going to your device “Settings” and clicking on “Notifications,” and then changing those settings for the Contigo Apps. Please note that you cannot withdraw your consent to receive certain in-Contigo Apps messages from RECARGA INTERNACIONAL. Your ability to manage some of our Services could be limited if you withdraw your consent to receive text and SMS messages. RECARGA INTERNACIONAL does not recommend using those Services without authorization to receive such messages.

D. Online Information
You have choices about whether certain information collected on the Contigo Websites and Contigo Apps is used to customize advertising based on predictions generated from your visits over time and across different websites and apps. Similarly, many mobile devices offer controls you can set to limit the advertising use of information collected across mobile apps on your device. Please note that many opt outs use browser cookies or device controls and are specific to the device and browser you are using. If you buy a new computer, change web browsers or devices or delete the cookies on your computer, you may need to opt out again. In addition, ads you receive may still be tailored using other techniques such as publisher, device or browser-enabled targeting. You should check the privacy policies of the products, sites, apps and services you use to learn more about any such techniques and your options. You also can limit the collection of certain website information by deleting or disabling cookies. Most browsers enable you to erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Disabling cookies may prevent you from using specific features on our sites and other websites, such as ordering products or services and maintaining an online account.

6. California Consumers
If you are a resident of California, then the following section also applies to you.

A. Personal Information
Personal information includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. RECARGA INTERNACIONAL collects, discloses and/or shares the following categories of personal information regarding California residents:
Categories of Personal Information Collected Specific Personal Information Collected within Category Categories of Sources of Personal Information Is This Info Shared and/or Sold and Categories of to Whom Business or Commercial Purposes for Collection and Sharing of Personal Information
Personal Identifiers and Information, including items listed in subdivision (e) of Section 1798.80 of California Civil Code name, address, email address, phone number, birthdate, device and marketing identifiers, IP address, payment and financial information, credit/debit card number and details, bank account number and information, personal information necessary to verify you or your account, security code and login credentials, and other personal information you provide consumer, consumer’s device, automatic collection by RECARGA INTERNACIONAL, credit reporting companies, financial companies, 3rd party vendors that provide RECARGA INTERNACIONAL with transactional services, data resellers Shared – no
Categories of third parties with whom RECARGA INTERNACIONAL shares personal information: RECARGA INTERNACIONAL family of companies, including our affiliates both in and outside the United States; our service providers and vendors to the extent reasonably necessary for them to perform work on our and your behalf (e.g., credit card processors); ad networks; data analytics providers; social networks; law enforcement; prospective purchasers of our business; outside auditors and lawyers; and government entities, agencies and regulators
Sold – no
To manage our products and services, including to help us operate, provide, evaluate, improve, monitor, customize, bill and support our products and services
To maintain and service your account, including to process orders and payments
To communicate with you about our terms and policies
To verify you, your account activity and your information
To detect, investigate and report fraud, abuse or illegal use of our products and services or customer accounts
To provide customer service
To perform due diligence, credit and fraud prevention checks
To maintain accurate record keeping
To perform product, marketing and organizational analysis
To provide advertising and marketing to our customers
To measure our marketing campaigns and to audit consumer interactions
To comply with regulations and legal requirements
To comply with contractual requirements
For risk management and compliance
For legal advice and defense of claims
For general, operational and administrative purposes
Commercial information records of products or services purchased and used, diagnostic and service performance information, call records and other traffic data, credit information from reporting agencies, transactional information, and other purchasing or consuming histories or tendencies consumer, consumer’s device, automatic collection by RECARGA INTERNACIONAL, credit reporting companies, financial companies, 3rd party vendors that provide RECARGA INTERNACIONAL with transactional services, data resellers Shared – no Categories of third parties with whom RECARGA INTERNACIONAL shares personal information: see list under Personal Identifiers and Information Sold – no
Internet or other electronic network activity information browsing history, search history, messages, personal, phone or social network contact information, device information, device contacts, and information regarding a consumer’s interaction and usage with our websites, apps and advertisements consumer, consumer’s device, automatic collection by RECARGA INTERNACIONAL, credit reporting companies, financial companies, 3rd party vendors that provide RECARGA INTERNACIONAL with transactional services, data resellers Shared – no Categories of third parties with whom RECARGA INTERNACIONAL shares personal information: see list under Personal Identifiers and Information Sold – no

B. Your Rights
As a California resident you have certain additional rights regarding your personal information under the California Consumer Privacy Act of 2018 (“CCPA”).

(i) Right to Know Personal Information Collected—you have the right to request the following from RECARGA INTERNACIONAL: categories of personal information collected; categories of sources of personal information; business or commercial purpose for collecting or selling your personal information; categories of third parties with whom we share your personal information; and the specific pieces of personal information that we have collected about you.

(ii) Right to Know Personal Information Sold or Disclosed—you have the right to request the following from RECARGA INTERNACIONAL: categories of personal information collected; categories of personal information sold by RECARGA INTERNACIONAL; categories of third parties to whom RECARGA INTERNACIONAL has sold your personal information; and categories of personal information RECARGA INTERNACIONAL has disclosed for a business purpose.

(iii) Right of No Discrimination—RECARGA INTERNACIONAL does not discriminate against any California consumer who exercises any of the consumer’s rights under the CCPA. Pursuant to the CCPA, RECARGA INTERNACIONAL is permitted to charge a consumer a different price or rate and/or provide a different level of service to the consumer if that difference is reasonably related to the value provided to the consumer by the consumer’s data.

(iv) Right of Deletion/Erasure—you have the right to request that RECARGA INTERNACIONAL delete any personal information that it has collected about you. There are exceptions to this right and RECARGA INTERNACIONAL does not have to delete your personal information including if necessary to complete a transaction, to provide you with services, to detect fraud, to comply with our legal obligations, and to use internally in a lawful manner compatible with the context in which the personal information was given. In addition, if your personal information is deleted you may not be able to purchase or use our products and services.

(v) Right to Not Sell Personal Information—RECARGA INTERNACIONAL does not sell your personal information to third parties. Nonetheless, you have the right to request that RECARGA INTERNACIONAL not sell your personal information should RECARGA INTERNACIONAL decide in the future to sell personal information to third parties. To exercise this right please go to www.contigoentuapis.com/ccpa-do-not-sell and complete the form. RECARGA INTERNACIONAL does not intentionally collect the personal information of a consumer under the age of 16. RECARGA INTERNACIONAL does not intentionally sell the personal information of a consumer under the age of 16 unless the consumer (if age 13-16) or the consumer’s parent (for consumers under 13) affirmatively authorizes the sale.

C. How to Exercise Your Rights
To exercise your rights to know personal information collected, sold or disclosed, or to exercise your right to delete your personal information, please go to www.contigoentupais.com/ccpa-request and complete the form.
To exercise your right to opt out of the sale of your personal information please go to www.contigoentupais.com/ccpa-do-not-sell and complete the form.
In addition, you can exercise your rights by calling the following toll-free number: 888-412-0477

D. Verification of Consumer Requests
In order to comply with a consumer request, RECARGA INTERNACIONAL must reasonably verify the requestor. A record of each request is made as soon as it is received by our data protection team. RECARGA INTERNACIONAL will use all reasonable measures to verify the identity of the individual making the request. We will utilize the requested data to ensure that we can verify the requestor’s identity and where we are unable to do so, we may contact you for further information, or ask you to provide evidence of your identity prior to responding to your request. This is to protect your data and rights. If a third party, relative or representative is requesting the data on your behalf, we will verify their authority to act for you and may contact you and them to confirm you and their identity and gain your authorization prior to responding to the request.

E. Responding to Consumer Requests
RECARGA INTERNACIONAL will attempt to confirm receipt of each request by contacting the requestor either at the email or telephone number submitted, through the consumer’s account or by other electronic means. RECARGA INTERNACIONAL will attempt to verify each request and if it is able to verify a request will provide a response (if necessary and applicable) within 45 days of the receipt of the request, which time period may be extended by RECARGA INTERNACIONAL for an additional 45 days. If a delay is necessary, RECARGA INTERNACIONAL will contact the requestor within the original 45 day period and provide the reasons for the delay. If a request is particularly complex, RECARGA INTERNACIONAL may take an additional 90 days to respond. RECARGA INTERNACIONAL may charge a fee or refuse to act on any request that is manifestly unfounded or excessive. All RECARGA INTERNACIONAL responses shall be in writing and cover the previous 12 month period. Where possible the response shall be sent through the consumer’s account. Otherwise, the response shall be sent by mail or electronically. RECARGA INTERNACIONAL is not obligated to provide a response to a consumer more than two times in any 12 month period. The CCPA contains certain exemptions and exceptions from the right of deletion and/or the provision of personal information. If one or more of those exemptions or exceptions applies to your request, then we may not be able to act upon your request. Where possible we will inform you of the reasons for not acting upon your request.

F. For More Info
For more information on your rights and our obligations under the CCPA please send an email to ccpa@contigoentupais.com. For California residents with a disability please send an email to ccpa@contigoentupais.com for information on how to access this policy in another format.

7. Other Information

A. Keeping Children Safe
RECARGA INTERNACIONAL does not knowingly market to or collect information from children under the age of 16 without obtaining verifiable parental consent. If you allow a child to use your device or our Services, you should be aware that their information could be collected as described in this Policy. We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.

B. Security
RECARGA INTERNACIONAL has technical, organizational and physical safeguards in place to help protect against unauthorized access to, use or disclosure of the information we collect and store. Employees are trained on the importance of protecting privacy and on the proper access to, use and disclosure of customer information. RECARGA INTERNACIONAL secures information on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. We use Secure Socket Layer (SSL) encrypted protection to protect the personal information transmitted to the Contigo Websites. The Contigo Websites and Contigo Apps are PCI compliant in connection with your credit card information. Although we work hard to protect your information that we collect and store, no program is 100% secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose that information. RECARGA INTERNACIONAL maintains security and incident response plans to handle incidents involving unauthorized access to information we collect or store. If you become aware of a security issue, please contact us.

C. Contact Information
If you have questions, concerns or suggestions related to our Policy or our privacy practices you may contact us at:br> RECARGA INTERNACIONAL LLC
Contigo en tu País | Product Team
10773 NW 58TH STREET
MIAMI, FL 33178
Telephone: 18004015612
Email: support@contigoentupais.com

D. Links to and from non-RECARGA INTERNACIONAL Websites and Content
The Contigo Websites and Contigo Apps may contain links to non-RECARGA INTERNACIONAL sites. In addition, RECARGA INTERNACIONAL or Contigo en tu País content may be included on websites that are not associated with RECARGA INTERNACIONAL. We have no control over these non-RECARGA INTERNACIONAL sites and are not responsible for the content on these sites or platforms or the privacy policies and practices employed by these sites and platforms. We recommend that you review the policies and practices of the sites you visit.

E. Social Networking
Some of our Services may allow you to participate in blog discussions, message boards, chat rooms, and other forms of social networking and to post reviews. Please be aware that these forums are accessible to others. We urge you to not submit any personal information to these forums because any information you post can be read, collected, shared, or otherwise used by anyone who accesses the forum. RECARGA INTERNACIONAL is not responsible for the information you choose to submit in these forums. If you post content to information sharing forums, you are doing so by choice and you are providing consent to the disclosure of this information.

F. Changes to this Policy
We reserve the right to make changes to this Policy, so please check back periodically for changes. You will be able to see that changes have been made by checking to see the effective date posted at the beginning of the Policy.